Quote Requests overview
How quote requests work in Restock.
What is a quote request?
A quote request is a shareable link you send to someone who wants to sell you devices. Instead of them walking in with a list, they open the link, fill out their contact details and the devices they want to sell (with asking prices), and submit. You review their submission in Restock, approve or counter-offer per device, and when you're both agreed you convert the quote into a buy order so the devices are added to your inventory in one step.
Status lifecycle
Each quote request moves through these statuses:
- Draft — You created the link; the customer has not yet submitted.
- Submitted — The customer submitted their device list and asking prices; you can review and respond.
- Negotiating — At least one device line is still pending (you or the customer has sent a counter-offer and the other party hasn't fully responded).
- Accepted — The customer accepted all remaining lines; you can convert to a buy order.
- Rejected — The customer declined all remaining lines; the quote is closed.
- Converted — You turned the quote into a buy order; the quote is closed and linked to that order.
The status is derived from the decisions on each device line. Until the customer submits, the quote stays draft. After submission, your approve/counter/reject decisions and the customer's responses determine whether the quote is negotiating, accepted, or rejected. Once you click Convert to buy order, the quote becomes converted.
What you'll find here
- Creating a quote request link — How to create and share a quote request link with a customer
- Responding to a quote — How to review a submission, set per-line decisions, and notify the customer
- Converting a quote to buy order — How to turn an accepted quote into a buy order
- Customer experience — What the customer sees when they open the link and how they respond
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