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Responding to a quote

How to respond to a quote request in Restock.

Steps​

  1. When a customer submits a quote, you receive an email notification (e.g. "New quote request from [customer]"). Open Quote Requests in Restock and open the quote.
  2. On the quote detail page, review the customer contact info (name, email, phone) and the devices table. Each line shows the device details and the customer's asking price.
  3. For each device line, choose a decision using the radio buttons:
    • Approve — Accept the customer's asking price.
    • Counter — Enter your proposed price in the field that appears; the customer can accept, decline, or counter back.
    • Reject — Decline this device; the line will be marked rejected and the customer will not be able to respond on it.
  4. Click Save decisions if you want to stage your choices without notifying the customer yet. You can return later and adjust before sending.
  5. When you're ready to send your response, click Notify customer. Restock commits your decisions, adds a message to the conversation thread, and emails the customer. They will see the current offer table and can accept, reject, or counter per line.
  6. If the customer sends a counter-offer, you'll get an email and see their response in the thread. Open the quote again, set new decisions for any pending lines (approve, counter, or reject), then Save decisions or Notify customer as before. Repeat until all lines are either accepted or rejected.
  7. Optionally, use Validate identifiers to run IMEI blacklist checks on all IMEIs the customer submitted. Do this before converting to a buy order if you want to confirm devices are not reported lost or stolen.

Need more help?​

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